Returns & Exchanges
At LILYA, we want you to love your purchase; if you are not completely satisfied, we offer 30-day returns on all full-priced items in their original condition. Please ensure all garments are unworn, unwashed, and still have their original tags attached to qualify for a refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging and include the printed return authorization slip inside the parcel.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or post office.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing